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Terms of service

Last updated 2026-10-16

1. Who these terms are with, and who they are for

These terms are an agreement between you and Organthis FlexCo, registered at Villefortgasse 11, 8010 Graz, Austria, company number FN 647245g at the Landesgericht für ZRS Graz, VAT ATU82878539 ("we", "us"). They apply to every use of OrganMatch™, free or paid.

Contact: contact@organthis.com, +43 680 55 00 909.

OrganMatch is made for professional use: research or work at a business, a university or another institution. Paid plans are sold only to businesses and organisations. We do not accept a customer's own terms and conditions, for example printed on a purchase order, unless we agree to them in writing.

If you are a consumer under the Austrian Consumer Protection Act (KSchG), these terms do not limit the rights that mandatory consumer law gives you.

2. Your account

You need an account to use most of OrganMatch. You must give accurate details, keep your password to yourself, and tell us if you think someone else has got into your account. You are responsible for what happens under your account.

Accounts are for one person. If your colleagues need access, use an organisation and invite them, rather than sharing a login.

For the Lab Book records and member data an organisation enters, we process the data on the organisation's behalf, as its processor under Article 28 GDPR. Our data processing agreement is part of these terms for every organisation and applies automatically. It lists the sub-processors we use. We tell the organisation's owner at least 30 days before we add or replace one, and the owner can object.

The organisation's owner, or one of its administrators, accepts these terms and the data processing agreement for the organisation: when the organisation is created, and again at each new version. We record that acceptance in their history of accepted terms.

How the contract for an account is made. You fill in the registration form, tick the box to accept these terms, and press Create account. Until you press it, you can correct every entry in the form. The contract is made when your account is created. We then email you a link to confirm your address. Creating an account is free.

3. What OrganMatch is, and is not

OrganMatch is a reference and record-keeping platform for laboratory protocols. It is not a substitute for your own scientific judgement, your institution's safety procedures, or any regulatory approval your work requires.

Protocols are provided as information, not as validated methods. Many are extracted from published literature and have not been reproduced by us. You are responsible for assessing whether a protocol is suitable and safe for your work before you follow it.

How we create SOPs. OrganMatch™ SOPs start from a published method or from a protocol a laboratory contributes. For published methods, an AI system (a large language model) writes the structured first version. Our scientific team then improves the SOPs continuously, with reviews, corrections and feedback from the labs that use them. An SOP verified by its originating lab is marked as such. As with any protocol, validate the SOP in your laboratory before use, and tell us if you find something to improve.

Laboratory safety is your responsibility. This includes biological and chemical safety, the handling of human or animal material, and any ethics approval or permit your work needs.

Where a protocol carries a regulatory designation such as GMP or ISO 13485, that designation is displayed only once our scientific officer has verified it in a confirmed regulatory context. An unverified designation is never shown.

4. Protocols you contribute

You keep ownership of protocols you contribute. By contributing, you grant us a licence to host, display and distribute them on the platform in line with the access terms you choose. This licence lets us show the protocol to subscribers and issue commercial licences for it to third parties. Commercial licences we have already issued stay valid if you later withdraw the protocol. Your share of the revenue is set in your Contributor agreement.

You must only contribute protocols you have the right to share. If your institution owns the work, make sure you are permitted to publish it.

We review every protocol a Contributor submits before we publish it. We may refuse to publish it, ask for changes, or later suspend or remove it, if it breaks these terms or the law, or if someone shows us that it infringes their rights. These decisions are made by people, not by an automated system. When we refuse, suspend or remove a protocol, we tell the Contributor by email what we did, why, and that a person made the decision. You can reply to that email to ask us to look at the decision again.

You can withdraw a protocol. Withdrawal removes it from the catalogue going forward; it does not retract copies already downloaded, and the audit record of its existence is retained.

5. Protocols you access

A paid plan lets your organisation use the full SOP content for its own research and development, including commercial research and development.

You need a separate commercial licence for the specific protocol to make or sell products or services for others based on it, or to pass the protocol on. No plan lets you redistribute or resell protocols. Holding a commercial licence does not by itself give you access to SOP content.

Free Academic access covers non-commercial research only.

The publications our protocols cite remain under their publishers' licences. Using OrganMatch gives you no rights in those publications.

6. What a plan gives you

A plan gives the person or organisation that holds it a right to use OrganMatch and the SOP content for its own research and development, as section 5 describes. An organisation's plan covers the members who hold a seat on it. The right is non-exclusive, you cannot transfer it or sublicense it, and it lasts for as long as the plan runs.

Each plan includes the features described on the pricing page when you buy or renew it. We keep improving OrganMatch and may change features. We will not remove a main feature of your plan during a period you have paid for. If a change is clearly to your disadvantage, you can end the plan and we refund the unused part of that period.

After a plan ends. SOP content you printed or saved, and run reports you downloaded, while the plan was active, you may keep using inside your organisation, for your own research and records. You may not pass them on to anyone else. To open SOP content on OrganMatch again, you need an active plan.

7. Plans, subscriptions and payment

Free Academic access is for verified academics doing non-commercial research. You confirm when you apply that you will use it for non-commercial research only. If you no longer meet these conditions, tell us: we may end the free access.

Paid plans (Lab, Professional and Enterprise) are sold only to businesses and organisations. Prices are shown on the pricing page and exclude VAT. Plans are billed in advance, monthly or annually. Online payments are processed by our payment service provider Mollie. Plans renew automatically until you cancel.

How you buy a paid plan. Signed in as the owner or an administrator of your organisation, open Dashboard, Billing, enter your organisation's billing details and EU VAT ID, choose a plan and a billing interval, confirm that you are authorised to act for your organisation, tick the box to accept these terms and the Cancellation and refunds policy, and continue to Mollie's payment page. Until you pay there, you can go back and correct every entry. The contract for the plan is made when your payment is confirmed. We then email you an invoice.

The contract for a paid plan is made with the organisation named in the billing details, not with you personally. By ticking the box at checkout you confirm that you are authorised to act for that organisation and to make the purchase on its behalf. If the organisation's name in the billing details changes before you pay, we ask you to confirm again for the new name.

To buy online you need an EU VAT ID that the EU's VIES service does not reject. If VIES cannot be reached, Austrian VAT applies to that payment. Businesses outside the EU cannot buy online yet: write to us.

If we invoice you, for example for an Enterprise plan, a commercial licence, or an organisation without a VAT ID, the invoice is payable within 14 days of receipt, without deduction, to the bank account on the invoice. If an organisation pays an invoice late, we may charge the statutory interest for late payment between businesses (§ 456 of the Austrian Commercial Code, UGB).

Cancelling stops the next renewal; it does not refund the period already paid for. How to cancel, when we refund, and what happens when a payment fails is set out in our Cancellation and refunds policy, which is part of these terms.

Enterprise plans are agreed in a written contract. Where that contract differs from these terms, the contract applies.

8. Commercial protocol licences

How a licence is made. You ask for a licence for one protocol on its page. Licences are available on a paid Professional plan or an Enterprise organisation plan, so you can read the full SOP before you buy. We then confirm the price and the details. A request or a quote alone is not binding. The licence is made when we issue the licence certificate, which we do after we receive your payment. If we do not issue the licence, we refund your payment in full.

What it covers. One licence covers one protocol. It gives your organisation a non-exclusive right, which you cannot transfer or sublicense, to use that protocol to make or sell products or services for others, for example contract research, for the period and in the territory the certificate states. The results you produce with it are yours to give to your clients. You may pass the SOP document itself on only where the licence says so.

Which version. The licence covers the protocol in the SOP version that was current when we issued it, and in any update we publish while the licence is valid. We record the version at issue with the licence.

Copies. You may keep copies of the licensed SOP and of the certificate for your records and backups, as long as the watermark and the notices on them stay unchanged.

Limits set by rights owners. Where a protocol is owned by a university or another rights owner, the licence can be no wider than the rights that owner has granted us. We tell you any such limit before we issue the licence.

When it ends. A licence runs to the end of the "Valid to" day on the certificate (UTC). It does not end when your plan ends, and it does not renew by itself. After it ends, your certificate stays available on your Licences page, marked as expired and shown as it was issued. Where we offer the licensed SOP as a PDF download, that download needs a valid licence and stops when the licence ends. Using the protocol for others after the end date needs a new licence.

Payment. Licences are invoiced, and the invoice is payable as section 7 says. Once a licence has been issued and the licensed version is available to you, its fee is not refundable, unless we issued it in error, charged you twice, or must refund it under the warranty in section 14, as our Cancellation and refunds policy says. The rest of these terms, including sections 14 and 15, also apply to licences.

9. Your confidential information

We treat what you keep in OrganMatch that is not published as your confidential information. This includes your Lab Book runs, notes, deviations, reagents and batch records, and protocols that are not published, such as a protocol you submitted that we have not published yet. It stays yours.

We use it only to provide OrganMatch to you. We do not show it to other customers, we do not sell it, and we do not use it to train AI models. We never send it to an outside AI service: the only text we send to one is the text of published papers, to write the first version of an SOP (see section 3). Search runs on our own server. Only our staff and the suppliers who need it to run the service can access it, and they are bound to confidentiality. We disclose it only if the law, a court or an authority requires us to.

Run outcomes you choose to contribute. In the Lab Book you can choose, for each run, to contribute its outcome, anonymously or with credit. "Keep private" is the default, and a private run is never used for anyone else. On a Professional or Enterprise plan, the dashboard compares your average viability for a protocol with the median viability of runs contributed from other organisations. We show that comparison only when runs have been contributed for the protocol from accounts that name at least three other organisations on their profiles, with at least three viability values. Your own runs, and runs from accounts that name your organisation or none, are never part of it. It shows only the median and the number of organisations, never a name or a single run. A run you hold until a date is left out until that date.

10. Acceptable use

You may not:

  • scrape or bulk-download the catalogue, or work around access controls
  • share your login, or resell access
  • upload anything unlawful, or anything you do not have the right to upload
  • upload malware, or anything designed to harm OrganMatch or other users
  • attempt to disrupt the service or access other users' data
  • use the platform to design work that is unlawful in your jurisdiction

11. API and developer access

API keys are issued to your account and subject to rate limits. Do not use them to circumvent the access rules above. We may revoke a key that is being misused.

12. Availability, and events outside our control

We aim to keep OrganMatch available but we do not guarantee uninterrupted service. We may need to take it down for maintenance. Where we can, we announce planned maintenance in advance with a notice on the site.

We are not responsible for a failure or delay caused by events outside our reasonable control that we could not reasonably have prevented, such as natural disasters, war, or a failure of the power supply or of networks we do not run. An outage at our hosting company counts only if the hosting company was itself hit by such an event: otherwise we answer for our suppliers as for ourselves. If such an event makes OrganMatch unavailable to you for more than 14 days in a row, you can end your plan and we refund the unused part of the period you paid for. This does not affect sections 14 and 15.

Keep your own copies of records that matter to you. The lab book is not a system of record for regulatory purposes.

13. Ending a plan or your access

You can cancel a paid plan at any time on the Billing page, as our Cancellation and refunds policy explains. Cancelling a plan does not close your account.

To close your account, write to support@organthis.com (or contact@organthis.com) from the email address on your account. If your organisation has a paid plan that you manage, cancel it first. Your data explains what we remove and what we have to keep.

When a paid plan ends, your account and the records in it stay; only the paid plan's features stop.

Our notice. We can end a paid plan by telling you by email at least 30 days before, or at least 90 days before for an annual plan. We then refund the unused part of the period you paid for. We can end free Academic access, or stop offering it, with 30 days' notice. In both cases your account and the records in it stay.

A breach of these terms. Either side can end a paid plan straight away for a serious breach of these terms that is not put right within 14 days of a warning by email. Either way, we refund the unused part of the period you paid for. If we end a plan because of your breach, we may claim any damage it caused us separately.

We may suspend or close an account that breaches these terms. We warn you first, unless the breach is serious enough to need immediate action, for example an attack on the service or bulk copying of the catalogue. We tell you why, unless we are prevented from doing so.

14. Warranty

For a paid plan, the statutory warranty rules apply. If OrganMatch does not work as described, tell us by email to support@organthis.com as soon as you notice it, with enough detail for us to see the problem. We will put it right within a reasonable time. If we cannot, you can ask for a price reduction or, if the defect is serious, end the plan, and we refund the unused part of the period you paid for.

Free access, including free Academic access, is provided as it is, without warranty, as far as the law allows.

The protocols are information. We do not promise that a protocol will give a particular result in your laboratory.

15. Liability

We are liable without limit:

  • for damage we cause intentionally or through gross negligence;
  • for death or injury to body or health;
  • under the Austrian Product Liability Act, and wherever else the law does not allow liability to be limited.

Otherwise we are not liable for damage caused through slight negligence. This includes loss of profit, loss of data, and the outcome of experiments carried out with a protocol from OrganMatch.

Nothing in this section limits rights that mandatory data protection law, or mandatory consumer law, gives you.

16. Reporting illegal content, and our contact point

Anyone can tell us about content on OrganMatch that they believe is illegal or infringes their rights, for example their copyright or how their work is attributed. Use our attribution and takedown form, or write to contact@organthis.com. Please include:

  • the link to the content;
  • why you believe it is illegal or infringes your rights;
  • your name and email address;
  • a statement that you believe, in good faith, that your report is accurate and complete.

We confirm that we have received your report, review it carefully and objectively, and tell you by email what we decided, why, and that a person made the decision. If we remove or restrict the content, we also tell the Contributor who submitted it. Either of you can reply to ask us to look at the decision again, and you can always go to court.

Our single point of contact under the EU Digital Services Act, for users and for authorities, the European Commission and the European Board for Digital Services, is contact@organthis.com. You can write to us in English or German.

17. Changes to these terms

When we change these terms, we show you the new version the next time you use OrganMatch and ask you to accept it. You can keep using your account once you have accepted. If a change affects what you pay, we also email you at least 30 days before it applies.

If you do not accept the new terms, you cannot use the rest of OrganMatch until you do. If you have a paid plan and do not want to accept, you can still open the Billing page and cancel your plan there, or write to us. If you cancel within 30 days of being asked to accept, tell us, and we refund the unused part of the period you paid for.

18. Law and courts

These terms and any contract under them are governed by Austrian law, without its conflict-of-law rules and without the UN Convention on Contracts for the International Sale of Goods (CISG).

If you are a business, the courts with jurisdiction for Graz, Austria, have exclusive jurisdiction. If you are a consumer, you keep the protection of the mandatory law of the country where you live, and the courts that the law provides for consumers.

19. Language, your copy, and the rest of the contract

These terms are available in English only, and the contract is made in English.

We keep every version of these terms, and a record of which version you accepted and when. If you ask, we send you the version you accepted. You can also save or print the terms when you accept them.

Where these terms say "in writing", an email is enough.

You may not transfer your plan to someone else without our agreement, except to a company that takes over your organisation. We may transfer our contracts under these terms to a company that takes over OrganMatch. We will tell you first, and you can then end your plan and we refund the unused part of the period you paid for.

If one provision of these terms is invalid, the rest stay valid. Between businesses, the invalid provision is replaced by a valid one that comes as close as possible to its purpose.